Frequently Asked Questions
- Dispatch.com Design and Features
- Home Delivery & Subscriptions
- Digital D
- Mobile & Text Alerts
- Purchasing Papers, Pages & Photos
- Dispatch.com Policies
- Employment Opportunities
How do I locate my favorite content?
Dispatch stories are divided into four top-level categories:
- News is where you can find such favorites as business, education, local news and obituaries.
- Sports is home to Ohio State sports at BuckeyeXtra.com, Blue Jackets coverage at BlueJacketsXtra.com, Crew, Clippers, local colleges and high schools, and more.
- Opinion is the place for Dispatch editorials, op-ed columnists and letters to the editor.
- Life & Entertainment is home to events, food, movies, theater and travel.
To access these pages, either click on the labels below The Columbus Dispatch logo or move your mouse cursor over the section names to reveal more options in a drop-down menu. Still having trouble? Check out our site map or enhanced search.
Where can I find classifieds, Reader Rewards, customer service help and the E-Edition?
The tabs next to our section titles provide a variety of features.
- Services is where you can find assistance from our customer-service team, enter a Reader Rewards contest, submit an obituary or other announcement, purchase an ad and more.
- Contacts is where you can find the email address or phone number of someone who can help you with your customer service, advertising or newsroom needs. You may also submit a request using our convenientonline contact form.
- The Subscribe tab is the most convenient way to get award-winning coverage from the city’s largest news team.
The links on the toolbar in the upper left corner of your web browser are your best online resources to help manage your lifestyle.
- Want to advance your career? Let ColumbusJobs.com, Central Ohio's No. 1 job source, help you find your ideal job.
- Seek. Buy. Drive. Find the car, truck or SUV that's right for you on ColumbusCars.com.
- Looking to upsize to a better school district or downsize to a trendy area? Find your next dream home, research a potential neighborhood and find useful buying tips all on ColumbusRealEstate.com.
The links on the toolbar in the upper right corner of your web browser allow you to access the digital replica of The Dispatch, the E-Edition, access your subscriber services and to manage your registration account.
What are those "Hot Links" below the color-coded section names?
Hot links showcases some of the most popular sections or topic pages on Dispatch.com. The list changes often, so check back so you don’t miss some of our best stories and features.
Why was I sent to a different Dispatch website after clicking on a story?
Some of The Dispatch’s most-popular coverage topics have been spun off into stand-alone sites to offer readers even more content on those topics.
- BuckeyeXtra.com is your destination for news and notes on the Ohio State Buckeyes. Dispatch beat writers Tim May and Bill Rabinowitz give you the inside scoop at Blogging the Buckeyes.
- BlueJacketsXtra.com covers the Columbus Blue Jackets like no other site on the web. The Puck-Rakers blog, by beat writers Aaron Portzline, Shawn Mitchell and Michael Arace, keeps you informed on Columbus’ NHL franchise.
Can I use Dispatch.com without registering?
Yes. Dispatch.com currently does not require registration. But, registration is required to participate in Reader Rewards, manage your email newsletter preferences, access the E-Edition, BuckeyeXtra premium content and Digital D, and manage your service account online. Log-in or sign-up now to get the most out of Dispatch.com.
How do I register?
Click the "Register” link on the toolbar in the upper right corner of your web browser. Then follow the prompts. You will be asked for your name and a valid email address. You must be 13 years old or older to register.
Can I sign in using my Facebook account?
Absolutely. We now allow readers to sign in at Dispatch.com using their Facebook, Yahoo!, Twitter and Google account information.
What if I forget my password?
To reset your password, you may use the forgot password link found on the log-in page. You will receive an email with instructions to continue. To update additional registration information, log-in here.
How do I change other registration information?
To change registration and profile information, such as your email address, street address, interests or email newsletters:
- Log in from the Registration page, or click the toolbar link in the upper right corner of your browser.
- Click the "Manage Account" link.
- Make the necessary changes to your Profile page and save.
I gave you my name, email address and street address when I registered. Will you sell your subscriber list?
We do not sell the email addresses, names, street addresses or interests information about the users of our services. We will periodically send you relevant messages regarding products and services offered by The Columbus Dispatch and our promotional partners. These promotions will be tailored to the interest categories you have indicated and are controlled by The Columbus Dispatch. Your identity will not be revealed to the marketer unless you respond directly to the marketer’s offer and provide your information.
You may opt-out of these communications at any time using the link located at the bottom of all email communications or you may customize your email preferences on the E-Newsletter & Alerts tab of your registration profile.
Is searching Dispatch.com free?
All results, except those obtained from a search of the Dispatch Archive, are free to active subscribers. Non-subscribers will be limited to viewing 5 premium content stories per month.
How do I search?
Just type the words you want to search for in the text box and click the magnifying glass button.
What can I search?
Searches bring back results from Dispatch.com, the Dispatch Archive, Dispatch affiliate sites and even the entire Web.
Click a button below the search box in the header to focus your search. You can choose from these areas:
Dispatch.com: Searches the past seven days of content on Dispatch.com. Most results from The Columbus Dispatch were posted within the last week. Earlier stories are available through the Dispatch archive.
Web by Yahoo!: Searches the Web using the popular Yahoo! search engine.
The Dispatch archive is a premium area where you can find Dispatch articles more than seven days old. Anyone may search the archive free, but there may be a fee to retrieve the full text of articles. All subscribers to The Columbus Dispatch have free access to articles published within the past 30 days.
Can I search for recipes?
Of course. Dispatch.com has created a special search for recipes in Dispatch Kitchen food section.
How do I search for obituaries?
The text of obituaries for the past year is available free by searching on our Obituaries page.
For obituaries beyond one year, back to about 1999, use our Archive search as described above. (Some obituaries were added to the archive beginning in 1996, but availability is spotty until March 1999.)
Death notices - a single line of text containing a person’s name, date and place of death - are available back to 1985.
The Obituaries section of this FAQ page contains more information specific to obituaries, including how and when they are published in The Dispatch, and how to obtain obituaries published before 1985.
If I search the Dispatch Archive, what are the charges?
You must register to search the archive, but the search is free. You will see the date, headline, author and abstract of a story you are seeking - but there is a fee to view the full text of the article. The fee is waived if you are a Dispatch subscriber and are searching for an article published within the past 30 days.
You can read articles one at a time or purchase a package of articles. Packages expire when you reach the article limit or time limit, whichever comes first.
- 1 Article: $2.95
- 3 Articles: $6.95; 1 Week
- 10 articles - 21.95, One Month
You will be offered payment options only after you select an item to view. Purchase is by credit card. We accept Visa, MasterCard, American Express and Discover.
When either the time limit or the article limit expires, whichever comes first, you'll be directed to the purchase page to add more articles.
When you select a story to view, please print it or copy the file to your computer. Your article will not be e-mailed or otherwise sent to you.
Special pricing is available for schools, institutions and large businesses. Please call toll free 1-877-734-7728 to request a quote.
What’s available in the Dispatch Archive:
The Columbus Dispatch’s newspaper archive contains the text of articles written by the Dispatch staff and vital statistics from 1985 forward.
Text of Associated Press articles that appeared in The Dispatch is available from January 2001 forward.
Some articles by free-lance writers are also available depending on whether The Dispatch owns archive re-publication rights to the material.
What’s not available in the Dispatch Archive:
Articles from wire services other than the Associated Press (these include Knight-Ridder, New York Times, Los Angeles Times, Washington Post and others); and syndicated articles such as Ann Landers, horoscopes and similar features-oriented material. Advertisements are not available.
Advertisements are not available in this archive. On the main Dispatch.com site, classified advertisements — the single-column "liner" ads — are available for 60 days from date of publication. You may access them at the DispatchClassifieds.com classifieds market place. To Search for employment advertising, please visit ColumbusJobs.com.
The Dispatch Archive was created as a resource for Dispatch reporters in the early 1980s, before it was economically feasible to electronically store photographs and graphics. However, a selection of photos is available from our online Photo Gallery. A selection of front pages is available from our Page Store. You can also request a page by page number and date from either our historic page store (published on or before July 1, 2002) or our recent page store (published on or after July 2, 2002).
May I search the archive at public libraries?
This archive is available free of charge at many public libraries in the Columbus area — all of the Columbus Metropolitan Library branches; the Westerville, Worthington, Upper Arlington, Bexley, Grove City, Grandview Heights, Plain City, Grove City, Marysville, Newark, Mount Vernon, Delaware and Pickerington public libraries; the Fairfield and Pickaway county district libraries; Wagnalls Memorial library in Lithopolis; and Franklin University. Please note you must physically visit one of libraries for this Search; it is not available from the library Web sites.
Where can I find Dispatch stories printed before 1985?
The print editions of The Dispatch are available on microfilm back to 1871. The microfilm is available at the Main Branch of the Columbus Metropolitan Library, 96 S. Grant Ave., and some branch libraries (please call ahead to your neighborhood library to see if it is available). To find microfilm records, please visit the library in person or phone the library for assistance at 614-645-2275. We're sorry, but Dispatch.com is not able to assist in microfilm Searches.
How can I learn more about the Dispatch Archive?
Visit the Dispatch Archive for more information and FAQs. For other questions and problems, please e-mail us at: email@example.com
How can I subscribe to The Dispatch?
We offer subscription options to fit the needs of most contemporary readers. To choose the option that best suits your lifestyle, visit us online 24/7 here. Or you may call us at 1-877-354-7470 Monday through Friday 6:30 a.m. – 5 p.m. and Saturday and Sunday 7:00 a.m. – noon.
Where is my paper today? Why is it late? Why hasn’t it been delivered?
While we strive to get each and every newspaper we deliver on our subscribers’ doorsteps on time and in perfect condition, late or missed deliveries occasionally happen due to such factors as late-breaking news, press malfunctions of adverse weather conditions.
Who can I call when my paper is late or never arrived?
Your newspaper should be delivered by 6:30 a.m. on weekdays and 8 a.m. on weekends.
To instantly report a service issue, please visit our 24/7 Online Customer Service. You may also use the Live Chat feature on our Contact page or call 1-877-734-7728 toll-free from 6:30 a.m. to 5 p.m. weekdays and 7:00 a.m. to noon on weekends. To ensure same-day redelivery, please contact us before 9:30 a.m. on weekdays, 10:30 a.m. on Saturdays; and noon on Sundays.
I’m going on vacation, how can I temporarily hold delivery of the paper?
The Columbus Dispatch does not provide credit for a temporary delivery suspension of 30 days or less. To temporarily suspend your home delivery service, you must give us at least 2 business days notice. During a temporary delivery suspension, unlimited digital access to the websites and the digital replica, the E-Edition, will be available, and you will have the option to have the printed newspapers held and delivered upon return. To place a temporary delivery suspension, you may instantly manage your account when it’s most convenient for you with our 24/7 Online Customer Service. You may also use the Live Chat feature on our Contact page or call 1-877-734-7728 toll-free from 6:30 a.m. to 5 p.m. weekdays and 7:00 a.m. to noon on weekends.
I need to make a payment on my subscription, how can I do that?
With our 24/7 Online Customer Service, you may instantly make a payment when it’s most convenient for you. Payment is by credit card (Visa, MasterCard, American Express or Discover). We will typically charge your credit card within 5 business days of your completed transaction. If you elect to participate in EZPay, your credit card will be automatically charged the 5th of each month. The first will be adjusted based on the timing of the EZ pay sign up. The second and third payment and each one thereafter will reflect your monthly rate. ALL credit-card transactions and registrations on dispatch.com are done on our secure server. The safety of your information is very important to us. You may also call us with any billing issues at 1-866-790-7748.
What is EZ Pay?
EZ Pay is an automated subscription credit card payment program that saves you time and money by eliminating your need to use a stamp. It’s quick and easy to sign up online with our 24/7 Online Customer Service. If you elect to participate in EZPay, your credit card will be automatically charged the 5th of each month. The first will be adjusted based on the timing of the EZ pay sign up. The second and third payment and each one thereafter will reflect your monthly rate. ALL credit-card transactions and registrations on dispatch.com are done on our secure server. The safety of your information is very important to us.
I am a Dispatch home delivery subscriber. Do I get unlimited digital access?
Yes. All Columbus Dispatch subscription packages include Digital D, which includes unlimited access to premium content on Dispatch.com, BluejacketsXtra.com and BuckeyeXtra.com; Dispatch tablet and smartphone apps; and the E-Edition - a complete, page-by-page digital replica of each day's paper.
If I am already a home delivery subscriber, what do I need to do?
All you need to do is sign-up or log-in to your registration account. When you create an account, you will be asked if you are a subscriber. Make sure that the first name, last name and phone number found on the Personal Information tab of your registration account exactly matches your service account information.
I currently subscribe and there are multiple people in my household. Do we all have unlimited digital access?
You may have multiple registered emails per subscription account, each of which will receive unlimited digital access. When creating accounts, you will be asked if you are a subscriber. Please ensure that the first name, last name and phone of the registration account exactly matches the subscription account to ensure access.
What is considered premium content?
Any content that represents the work of our own award-winning news team may be considered premium. Non-subscribers may view a limited number of articles free of charge before a subscription is required. The majority of our videos and slide shows are free to all visitors, as are the obituaries, horoscopes, interactive puzzles, and certain breaking news and public service stories. You may use this page as your guide.
What is the difference between premium web content and the E-Edition?
Dispatch.com, BuckeyXtra.com and BlueJacketsXtra.com contain premium Dispatch web content such as up-to-the-minute news, reporter blogs, video, photo slideshows and other multimedia and more. The E-Edition is a digital replica of the printed paper. On your computer and tablet, the E-Edition offers the page-by-page experience of that day’s newspaper or you may choose a tiled view which is optimized for smaller mobile screens. We offer the E-Edition, unlimited access to premium content on the Dispatch family of websites and our mobile apps as Digital D. These options allow you to receive the full breadth of The Columbus Dispatch’s award-winning news coverage.
What if I don't want to subscribe to Digital D — can I still read Dispatch.com, BuckeyeXtra.com and BlueJacketsXtra.com for free?
All content labeled with the Xtra icon requires a subscription to access. Otherwise, non-subscribers may view a limited number of articles free of charge each month before a subscription is required, which includes unrestricted access to browse the home pages, section fronts, blog fronts, multimedia and classifieds. Your free, limited access resets every month. At the beginning of each calendar month, you'll once again be able to view your limited number for that month.
Why do I have to pay for the E-Edition and/or unlimited premium web content?
The Columbus Dispatch charges for unlimited digital access so we can continue to invest in the quality journalism you know and love. We've set the limit high enough that many readers won't encounter it. But if you're a regular reader, we hope you'll consider subscribing to Digital D, which includes the E-Edition and unlimited access to Dispatch.com, BuckeyeXtra.com, BlueJacketsXtra.com and our mobile apps and web sites.
Can I get access on my mobile phone or tablet? What devices are supported?
You can access content on any web-enabled mobile phone by going to our mobile-optimized site at mobile.dispatch.com, mobile.buckeyextra.com and mobile.bluejacketsxtra.com. We also offer Dispatch and Dispatch Politics apps for Apple and Android. Additional information about our mobile apps may be found here.
To access the E-Edition, simply log-in at Dispatch.com on your computer, download our iPad and Android apps or view it in a mobile browser at www.dispatch.com/eeh5.
I’m not a Dispatch subscriber. How can I receive unlimited access to premium Dispatch.com, BuckeyeXtra.com and BlueJacketsXtra.com content?
Our Digital D option is for you. For one low monthly price, you’ll receive unlimited access to premium content on Dispatch.com, BuckeyeXtra.com and BlueJacketsXtra.com; Dispatch tablet and smartphone apps; and the E-Edition - a complete, page-by-page digital replica of each day's paper. You may want to consider getting our home delivery product as well. All print subscriptions include complete Digital D access. We save our subscribers an average of $200 a week with Sunday coupons while delivering the best local coverage of the news that matters most to Central Ohio.
Can I purchase unlimited access to Dispatch.com, BuckeyeXtra.com and BlueJacketsXtra.com premium content, but not the E-Edition (or vice-versa)?
We’re sorry, but this is not an option at this time.
When I purchase a Digital D subscription when will I get access?
If you make your purchase through dispatch.com, you will gain access immediately. For mail or phone orders, you should receive access within 7 business days.
I have a subscription to The Columbus Dispatch on my Kindle, Nook or other e-reader. Does this give me access to Dispatch.com and BlueJacketsXtra.com?
Because Amazon (Kindle) and Barnes & Noble (NOOK) house your subscriber information we are not able connect Digital D to an e-reader subscription. You will need to purchase a Digital D subscription separately. Access to our E-edition is now available via the mobile browser on most newer e-readers at dispatch.com/eeh5.
What is the cancellation and refund policy?
You can cancel your subscription at any time. When you cancel, we will stop your access right away and send you a refund for the unused portion of that month’s charge.
Customers can call 888-330-7567
Can I use the Dispatch E-Edition without registering?
No. The Columbus Dispatch E-Edition is a premium product available by subscription only. You must register to use this product.
Am I eligible to access the E-Edition free of charge?
No. The Columbus Dispatch E-Edition is a premium product that requires a subscription and registration with Dispatch.com. Subscribe today!
How will you know if I'm a subscriber to The Columbus Dispatch?
This is important because only subscribers can access premium features such as Digital D. The best way to ensure an immediate match is to make sure the first name, last name and phone number on your Dispatch.com registration account exactly match the information on your subscription account. If you already have a Dispatch.com account and would like to update your information, please Manage Your Profile here. Log in using your email address and password. Next, update your profile and save your changes.
Which version of the E-Edition should I use? What is the difference?
A Digital D subscription provides access to several versions of the E-Edition that are each optimized for different reading experiences. It may be accessed using downloadable mobile apps for iPad and Android, as well as in a web browser on your computer or mobile device.
- To access the E-Edition from your computer, simply visit the homepage of Dispatch.com and use the Access E-Edition link in the top right corner of your browser window. This page may be bookmarked for easier access.
- To access the E-Edition from your iPad, you may download the iPad app via iTunes or visit and bookmark dispatch.com/eeh5 in your mobile browser.
- To access the E-Edition from your Android device, you may download the Android app via Google Play or visit and bookmark dispatch.com/eeh5 in your mobile browser.
- To access the E-Edition from your iPhone, Windows and all other HTML 5 compliant mobile devices, visit and bookmark dispatch.com/eeh5 in your mobile browser.
What is the payment method to receive the E-Edition?
Payment is by credit card (Visa, MasterCard, American Express or Discover). You'll enter your credit-card information when you complete your order. We will typically charge your credit card within 5 business days of your completed order. If you elect to participate in EZPay, your credit card will be automatically charged the 5th of each month. The first will be adjusted based on the timing of the EZ pay sign up. The second and third payment and each one thereafter will reflect your monthly rate. ALL credit-card transactions and registrations on dispatch.com are done on our secure server. The safety of your information is very important to us.
How do I change my credit card information?
Please call a Customer Relations Associate toll free at 1-877-734-7728 between 6:30 a.m. - 5 p.m. weekdays or 7:00 a.m. – noon weekends, or log in to our 24/7 online customer service to instantly manage your account when it’s most convenient for you.
Can I still use the Dispatch E-Edition if I live elsewhere part of the year?
Sure! Choosing a Digital D subscription is ideal for keeping up-to-date on your community while you are away.
How do I subscribe to Dispatch Digital D?
All subscriptions to The Columbus Dispatch include Digital D access. Click here to find the subscription option that fits you best.
I've noticed there are now banner ads on the Electronic Edition. Can I view it without the ads?
Yes! There are a few options to view without ads.
The first option is to view the paper in full-screen mode. To do this, click on the square graphic in the bottom right portion of the screen. This will enter full screen mode, eliminating the advertisements. To exit full-screen mode, click the ESC key on your keyboard.
Other options include downloading the PDF of the paper to your desktop or viewing the paper offline. To download the PDF, click on the "disk" icon in the menu bar and select the menu item that reads, "Download Newspaper PDF." To view in offline mode, click on the "disk" icon in the menu bar and choose the option that reads, "Offline Newspaper Browsing." This option will bookmark the edition in your browser.
How do I navigate between sections of the paper?
The navigation tools can located at the bottom of your screen. The section navigation popup is in the lower left hand corner of your screen. Breadcrumb story navigation links are located just to the right or you may use the black thumbnail navigation tab. By clicking on a section name, story headline or thumbnail image, the viewing pane will navigate to the selected content.
Can I still view the past seven days of The Columbus Dispatch?
Yes! Click on the menu button to the top left of your screen for back issues. You may select an older edition to view by clicking the thumbnails.
How do I view a text version of an article?
Single-clicking an article in the new E-Edition will zoom in on the article on the page. To view the text version of the article in a popup window, double-click on the article.
Can I view past issues of The Columbus Dispatch?
Yes. You may view up to 7 days of back issues by tapping the 4-box icon in the top left corner of the page.
How do I zoom in on a story?
Single tapping your desired story will zoom and double tapping will open the article window.
What is Replica View vs. Dynamic view?
Replica View is the page-by-page replica of the printed paper. Dynamic View is tile-based photocentric view of the day's paper. The content in the two views are exactly the same.
If my question is not answered here, how do I get help?
Please send an email to our Customer Relations Associates at firstname.lastname@example.org. To speak with a Customer Relations Associate, please call toll free 1-877-734-7728 between 6:30 a.m. - 5 p.m. weekdays or 7:00 a.m. – noon weekends. Please see our E-Edition page to get an overview of how to use this E-Edition and its many features.
If my question is not answered here, how do I get help?
Please send an email to our Customer Relations Associates at email@example.com. To speak with a Customer Relations Associate, please call toll free 1-877-734-7728 between 6:30 a.m. - 5 p.m. weekdays or 7:00am – noon weekends. Please see our E-Edition page to get an overview of how to use this E-Edition and its many features.
Tips For Using the iPad E-Edition App
Can I view the E-Edition on an Apple iPad?
Yes. The E-Edition can be read on an iPad using the Dispatch app, which is available for download from iTunes, or can be viewed and bookmarked in your mobile browser at dispatch.com/eeh5. The app is free of charge, but a subscription is required to access the paper both via the app and your iPad’s browser. Preview and download the Dispatch iPad app here.
What are the features of the Dispatch iPad app?
The Columbus Dispatch iPad E-Edition offers as an easily navigated, daily, full-color "replica" edition of the award-winning print edition over a Wi-Fi or 3G/4G network. You will receive every page, every story, every picture and every ad from the day's newspaper. You can experience The Columbus Dispatch in page-by-page mode or story-by-story mode and easily move between newspaper sections. E-Edition subscriptions purchased from iTunes receive access to the E-Edition only. Digital D subscriptions purchased from The Columbus Dispatch receive unlimited access to premium web content and mobile apps, in addition to the E-Edition.
How do I download The Columbus Dispatch iPad E-Edition app?
You may preview the iPad E-Edition here and click "View in iTunes" to download the app. Or go directly to iTunes and search for "Dispatch for iPad." The app is free of charge, but a subscription is required to access the paper. Subscribe to the iPad E-Edition here.
Once I download the app, how do I gain access to the iPad E-Edition?
First, launch the app on your iPad. Subscribers must first log in using their current Dispatch login information and can then begin downloading the latest issue of The Columbus Dispatch.
How do I navigate between sections of the paper?
To navigate through the iPad E-Edition, users may swipe the screen from right to left to turn the page or use the "Section", "Tab", and "Page" buttons in the top right corner of the screen.
Can I view past issues of The Columbus Dispatch?
Yes. After logging into the app, subscribers can download issues for up to 14 days by tapping on the "Paper" icon in the top left corner of the page.
If my question is not answered here, how do I get help?
Please send an email to our customer Relations Associates at firstname.lastname@example.org. To speak with a Customer Relations Associate, please call toll free 1-877-734-7728 between 6:30 a.m. - 5 p.m. weekdays or 7:00 a.m. - noon weekends. Please see our E-Edition page to get an overview of how to use this E-Edition and its many features.
Please see our Mobile page for more information about our iPad edition and other mobile options.
What are E-Reader editions?
The Columbus Dispatch E-Reader editions are limited content digital versions of the newspaper delivered daily via an e-reader app. Subscriptions are managed through the e-reader vendors, not by the Dispatch. Visit our Mobile Page to learn more about our offerings.
Can I access my Digital D subscription on my E-Reader?
Yes, if your E-Reader is compatible with HTML 5 you may access your Digital D subscription within your E-Reader browser at www.dispatch.com/eeh5. Most newer E-Readers are HTML5 compliant.
How do I subscribe to The Columbus Dispatch on my E-Reader?
For HTML5 compliant mobile devices, you may purchase a Digital D subscription which includes unlimited access to premium web content and mobile apps, plus 24/7 access to the E-Edition viewable via your mobile browser. To purchase a Digital D subscription, click HERE.
Is the e-reader edition included in a Dispatch subscription?
We’re afraid not. However, all active Dispatch subscribers may access their subscription in the Web browser of an HTML 5 compliant device at www.dispatch.com/eeh5.
What do the e-reader editions include?
The e-reader editions include most stories and photos from the print edition, plus news briefs, horoscopes and obituaries.
What do the e-reader editions not include?
The following features are not a part of the e-reader editions:
- Breaking news
- Sharing functionality – Facebook, Twitter, etc.
What do I do if today’s paper does not download to my e-reader?
1. Check to see if your WiFi is on and whether you are in a wireless service area
2. Most e-readers have an option to "Check for New Content” – check this
3. Check your Archives or Past Issues section
4. If none of the above work, please contact email@example.com
If my question is not answered here, how do I get help?
Please send an email to our customer service representatives at firstname.lastname@example.org. To speak with a Customer Service Representative, please call toll free 1-877-734-7728.
Can I get Dispatch headlines sent to my mobile phone?
Yes. Just visit our Mobile Text Alerts page and tell us your wireless phone number and your phone carrier. When news occurs, we will send Dispatch Text Alerts to your phone.
What other products are available for mobile devices?
Plenty. We offer mobile sites for Dispatch.com and BuckeyeXtra.com, apps for news and happy hours and editions for tablets and e-readers. Learn more at our Mobile page.
I am having issues with the mobile app, how can I reset it?
To reset the app click here and follow the instructions.
Where can I email a letter to the editor?
Send your letters, without attachments, to email@example.com, or use our online form. Please include your name, address and telephone number so that we can contact you to verify the letter.
How can I report a news event or tip?
To contact the paper, call 614-461-5200, email us at firstname.lastname@example.org, or use our online form.
How can I place an obituary?
To place an obituary to run in The Dispatch, please call 614-461-5089. To place an In Memoriam or a Card of Thanks, please call 614-888-8888. For more information, visit the Obituaries section of this FAQ page.
How do I place information about a wedding, engagement or other celebration?
Celebration announcements (like engagements, weddings, births, graduations, commitment ceremonies and other special occasions) appear each Sunday in Arts & Life.
To place an announcement, just give us a call at 614-883-4992 and we’ll set you up.
How can I place a professional announcement in the Business section?
Each Sunday, Business runs an Announcements feature noting recent hires, promotions, graduations, officer appointments, awards, retirements and more.
You can salute an employee’s achievement but calling us at 614-888-8888 or emailing us at email@example.com.
How can I submit an event to the Thursday Weekender section?
Give us a call at 614-461-5221, send an email with details of your event to firstname.lastname@example.org, fill out our online form, or write us at Weekender, The Columbus Dispatch, 62 E. Broad St., Columbus, Ohio 43216.
How can I submit an event to run online?
The Dispatch’s sister publication Columbus Alive! has an online database of events organized by date and category. Submit your event online.
How can I submit a charity or benefits event to run in the newspaper?
RSVP is a collection of area charity fundraisers. It appears most Saturdays in the Life & Arts section. Give us a call at 614-461-5221, send an email with details of your event to email@example.com, or write us at RSVP, The Columbus Dispatch, 62 E. Broad St., Columbus, Ohio 43216.
Are all obituaries printed in The Dispatch?
Obituaries in The Columbus Dispatch and on Dispatch.com are paid advertisements placed by funeral homes at the request of the family. Not all families elect to place obituaries.
Obituaries of most Franklin County residents are placed in The Columbus Dispatch. However, if the deceased lived in a city outside Columbus that is served by its own newspaper, that person’s obituary probably appeared in the closest newspaper and not in The Dispatch.
Where are obituaries available on Dispatch.com, and how can I find older obituaries?
Obituaries published in The Dispatch are available free to all users for 1 year from publication. Please visit the Obituaries page on Dispatch.com.
The Dispatch Archive contains all obituaries that have appeared in the paper since March 1996.
Obituaries before then are available on microfilm, but you must know the approximate date of death to find them.
The Columbus Metropolitan Library and the Ohio Historical Society have the entire run of The Columbus Dispatch on microfilm, dating to its founding in 1871, and may be able to help you obtain a copy of an old obituary.
In person: Most central Ohio libraries have The Dispatch on microfilm for public use. There is no fee to browse the microfilm, though some libraries charge a small fee for printouts.
If you live outside central Ohio your local library may be able to borrow Dispatch microfilm from the Columbus Metropolitan Library under the interlibrary loan program. The Columbus library loans duplicate copies of microfilm, which are not always available.
By phone: The Columbus Metropolitan Library (614-645-2275) fulfills requests through the national interlibrary loan program and charges 10 cents to $2 a page for the service, depending upon circumstances.
To use this service: Call 614-645-2275 to determine the day an obituary was published and the page on which it appeared. The library will search through three days of papers and will help you find a date of death if you don’t know it.
Go to your local library and ask the library to obtain a copy of the obituary you want through the interlibrary loan program.
The Columbus library will then fax a copy of the obituary to your local library. In central Ohio, the charge is 10 cents a page. Outside the local calling area, the charge is $2 a page. Library patrons pay these fees to their local library, which in turn pays the Columbus library.
Columbus Metropolitan Library cardholders may also have obituaries faxed to their home in central Ohio for $1 a page.
Private researchers listed with the Ohio Historical Society will also locate and print old obituaries for a fee. Call the society’s Library Archives Division (614-297-2510) between 9 a.m. and 5 p.m. Tuesday through Saturday for a list of researchers. Each researcher sets his own fees and is not affiliated with either The Dispatch or the Ohio Historical Society.
By mail: As a last resort and only for patrons whose libraries do not participate in the interlibrary loan program, the Columbus Metropolitan Library will mail copies of obituaries to people.
The service is more expensive than interlibrary loan service and takes considerably longer.
For information contact:
Columbus Metropolitan Library
Magazines & Newspapers section
96 S. Grant Ave.
Columbus, Ohio 43215
By e-mail: www.columbuslibrary.org
What can you tell me about the Guest Books on the Dispatch.com obituary pages?
A Guest Book is added free of charge to each obituary on Dispatch.com. Online Guest Books allow friends and family to express condolences and share memories. Entries are free and are posted after being reviewed for appropriate content. Friends and family may post a photo in a Guest Book for $4.95.
Guest Books are attached to most online obituaries for 30 days. Anyone can sponsor a Guest Book; sponsored Guest Books remain online permanently or for one year. Learn more about Guest Books.
How can I find a date of death?
Online sources are scarce.
The Columbus Metropolitan Library’s news index abstracts obituaries printed between 1960 and 1979 and from 1988 to the present, but does not have the full text of the items. It can be reached by clicking on CML DATABASES at the library’s ELECTRONIC RESOURCES page. The library’s Web site is at www.cml.lib.oh.us/
The Ohio Historical Society maintains a database of state death certificates from 1913 to 1937. It can be searched at www.ohiohistory.org/dindex/search.cfm.
Ancestry.com maintains a searchable database of Social Security death records. It can be reached at: www.ancestry.com/search/rectype/vital/ssdi/main.htm
Offline sources include:
Columbus Health Department Vital Statistics
181 Washington Blvd., Room 110
Columbus, Ohio 43215-4096
Ohio Department of Health
35 E. Chestnut St.
Columbus, Ohio 43215-0098
Why does the Dispatch.com obituary page say "Powered by Legacy.com”?
Like more than 175 other leading newspapers in the United States, The Dispatch has contracted with Legacy.com to provide online obituaries. The relationship with Legacy.com allows us to add features such as Guest Books, convenient searching for past obituaries, obituaries for celebrities, and searching for obituaries carried in other newspapers. Please note that all information provided to Legacy.com in connection with obituaries and other services is held in confidence; it will not be given to third parties.
Can I get a laminated copy of an obituary that appeared in The Dispatch?
Yes. Laminations are $5 each, and you can choose from a variety of sizes and graphics. For more information, or to order a lamination, please phone 614-461-5089.
I still need help. Whom should I contact?
For questions about obituaries appearing on Dispatch.com, or guest books, please email Legacy.com or phone toll-free 888-397-9494, ext. 6. More online information is also available. For other obituary questions, please e-mail the online editors.
How do I place an ad in The Columbus Dispatch?
There are a number of options, including our Dispatch EZads self-service option for individuals and small business owners. Contact our advertising specialists at (614) 461-5500 for a consultation or visit our Media Kit for rates, ad specs and products.
How do I place an ad on Dispatch.com?
Dispatch Digital comprises more than 17 online brands plus Yahoo, with a combined reach of 90% of the online Columbus adult market. Other options include the Dispatch EZads self-service option for individuals and small business owners. For a listing of all online options, visit our Media Kit or call (614) 461-5143.
How do I place a classified ad?
Visit DispatchClassifieds.com or call (614) 888-8888 for merchandise, garage sales, pets and general classified ads. Check out these helpful tips to create your ads.
For employment, visit ColumbusJobs.com or call (614) 461-5117.
For real estate, visit ColumbusRealEstate.com, or call (614) 888-8888.
For auto sales, visit ColumbusCars.com or call (614) 888-8888.
How much does an ad cost?
Costs are dependent on many factors. Contact our advertising specialists for a solution that delivers the right message to the right audience, in the right media and at the right times. Visit our Media Kit or call (614) 461-5500 for more information.
Other advertising-related questions?
For other inquiries, use our Contact Form.
How can I buy nice copies of a Dispatch photo, cover or page?
Full-size reproductions of Dispatch pages from 1871 to the present, as well as prints and enlargements of the photos you see in The Dispatch can be purchased from our online store. Products include:
Photos from The Dispatch’s award-winning photography staff are available from our Photo Gallery.
Photos of Ohio State Buckeye players, traditions and game action are available for purchase at the OSU Photo Store.
Historic front pages are available for purchase in our Photo Gallery.
You can also request a page by identifying its page number and date from either our historic page store (published on or before July 1, 2002) or our recent page store (published on or after July 2, 2002).
Does Dispatch Digital have a Terms of Service agreement?
Yes. You can read the agreement, which governs your use of Dispatch Digital Web sites, on our Terms of Service page.
What’s your policy on redistribution of Dispatch Digital content?
As outlined in the Dispatch Digital Terms of Service agreement you may download and print a limited amount of Dispatch.com content for your personal, noncommercial use. You also may, on an occasional and irregular basis, include excerpts or limited portions of Dispatch.com in printed memos, reports and presentations. You must attribute this to us by including the statement "Used with permission from The Columbus Dispatch, www.dispatch.com, Copyright GateHouse Media. All rights reserved."
Any other reproduction of Dispatch Digital contents requires permission from us, and some forms of reproduction will require you to pay a fee. Please note: If the contents you request are the property of a third party, we will not be able to grant permission. In all cases, if permission is granted, articles must be reproduced in their entirety, unedited, and accompanied by the above-listed copyright statement and credit.
You may not post any content from Dispatch Digital Web sites to other Web sites, newsgroups, mail lists or electronic bulletin boards, without the prior written consent of The Columbus Dispatch.
To seek permission to reproduce content in a print medium: e-mail the Managing Editor/Administration at The Columbus Dispatch.
To seek permission to post content on a Web site or use in another electronic medium, or for information on licensing Dispatch.com content for commercial purposes, e-mail firstname.lastname@example.org
ADDITIONAL LIMITATIONS ON USE
Articles and services on Dispatch.com include those from the Associated Press, Accuweather Inc., Universal Press Syndicate, Knight-Ridder, New York Times, Washington Post, Los Angeles Times, Bloomberg News Service, Bank Rate Monitor, USA Weekend, the Buckeye State Poll, CinemaSource, Monster.com, AOL News, The Car Connection, Online Yellow Pages, The Columbus Dispatch Classified Advertising, WBNS 10-TV, the Ohio News Network, ThisWeek Newspapers and WBNS-AM/FM.
Text, photos, graphics, audio and/or video material from the above organizations shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Neither these materials nor any portion thereof may be stored in a computer except for personal and noncommercial use. These organizations will not be held liable for any delays, inaccuracies, errors or omissions therefrom or in the transmission or delivery of all or any part thereof or any damages arising from any of the foregoing.
I’d like to work at The Dispatch. Are you hiring?
We’re always on the lookout for independent contractors to deliver The Dispatch to various parts of Central Ohio. For more information on delivering The Dispatch, email email@example.com or call 614-461-8585.
For jobs with The Dispatch and our affiliated publications in our Editorial, Advertising, Circulation, Marketing and other departments, visit dispatch.com/careers. There, you can see full listings and apply online.