Good customer service is hard to find these days, but recently I received excellent service from Rumpke, Hilliard's trash hauler.

To the Editor:

Good customer service is hard to find these days, but recently I received excellent service from Rumpke, Hilliard's trash hauler.

Following directions, I put two partially filled cans of latex paint that were completely dried out in my trash. When they were collected, the driver removed them and left the paint on the curb.

So I called Rumpke, explained and was told that it was the driver's error and to put the paint back out for collection.

When I asked when, I was told the same day. And in less than an hour, the old paint was gone.

I tell this story because I understand Hilliard is considering dropping Rumpke next year and going to an automated collection similar to Columbus

I sincerely hope this does not happen. I lived in Columbus, and struggled with the single, huge, unwieldy trash can. While large, sometimes there may be more trash that it will hold. And if an item doesn't fit, special arrangements must be made for pickup. Presently, if I can get it to the curb, it is picked up.

Then there is recycling. From news reports in this paper, I understand Hilliard is considering collection every other week.

Currently, I fill two recycling bins each week. What am I supposed to do with an extra two bins worth of paper, glass, etc.,until they are picked up?

We need to do everything possible to encourage and increase recycling, not adopt policies that make the practice less attractive to homeowners.

I hope all Hilliard residents will let City Council know how pleased we are with the present system -- Rumpke or another contactor -- and forget about the automatic truck pickup and every-other-week recycling.

Norman H. Childs

Hilliard