Canal Winchester residents will receive a survey in the mail from village officials early in November.

Canal Winchester residents will receive a survey in the mail from village officials early in November.

The 64-question survey will attempt to gain input about parks, community facilities, police protection, public utilities, development and several other areas, including how satisfied residents are with their interactions with village staff members.

Chris Vineis, president of a Columbus-based public relations firm called Capital Partnerships LLC, said Canal Winchester community affairs director Carrie Hoover approached her nearly a year ago about creating the survey.

Mayor Mike Ebert said most of the questions are multiple-choice, asking residents to rate the services provided by the village on a scale of one to five. There also will be some short-answer questions.

He said he asked village management to submit five questions pertaining to the performance of the different village municipal departments. Then the questions were analyzed by Hoover and Vineis and put into a standard survey format.

Hoover said the survey will cost the village $10,785. Developing the questions and creating the design for the survey was the first phase of the project, which had a price tag of $3,500. The second phase was printing and postage, at a cost of $3,785. The final fee of $3,500 will be paid after the results are released in late January 2009.

"Our results are only going to be as good as the input we get from the surveys," Hoover said.

Residents will be asked to return the postage-paid survey by Nov. 19.

Vineis said a response rate of about 3 to 4 percent of the 3,000 surveys would produce enough information to extrapolate credible results.

Ebert encouraged Canal Winchester residents to fill out the survey.

"This survey gives us an opportunity to take the pulse of the community, and to see what we are doing well and what we could do better," Ebert said in a prepared statement. "Residents have my pledge that we will analyze the responses and use them as guideposts for our service to the community in 2009 and beyond."