Dublin Villager

Cardinal Health hopes Fuse ignites creativity

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Cardinal Health opened a new kind of office in Dublin recently.

Fuse opened at 4305 W. Dublin-Granville Road in the Shoppes at River Ridge in May offering healthcare technology solutions that promote safety and efficiency.

"About a year ago (information technology) wasn't where we needed to be going forward into the future," Mike Kaufmann, CEO of Cardinal Health's pharmacy segment, said at an open house last week.

The company decided to divide IT into two groups: one for technology that Cardinal Health uses and another for customers.

To give customers the technology solutions they want, Cardinal Health opened Fuse.

"To do this we had to have a different type of building and a different type of environment," Kaufmann said, adding that Fuse promotes the sharing of ideas and even allows customers to come into the office and work with the people designing their software.

"It's a customer-focused facility to drive solutions," said Brett Stutz, Cardinal Health's chief technology officer and head of Fuse.

"We're trying to make this like a real community," Stutz said.

"There are a lot of ideas happening and we can reap that. ... We're trying to inject creativity into how we work."

The building, which formerly housed Sunflower Market and a Halloween store, was renovated into offices for meetings and a large main room workspace with desks and computers.

Fuse also has a kitchen and game room for employees to promote a community feeling.

Employee creativity has gone into projects for healthcare facilities including oncology departments and Mount Carmel.

According to Stutz, one group at Fuse has been working on a cabinet for oncology medicine that will help manage inventory, reduce waste and simplify ordering.

"It will help with patient safety and make sure they're pulling the right thing for the right patient," Stutz said.

Another group has been working on a problem faced by many hospitals: recurring patients.

Per new healthcare laws, hospitals are responsible for the cost of patients that return within 30 days, Stutz said.

"We want to help people and follow them when they leave the hospital," he said.

If technology can be found to follow up with patients and stop additional problems, they might not need to return to the hospital.

So far Fuse employs about 50 people, but when the office is fully operational 100 product engineers, customer service representatives, product managers and communications professionals will work there.

"We have been able to attract some amazing talent from around the area and the country," Kaufmann said.

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