As the deadline creeps closer to file income tax returns, Marysville residents can get help from the city's tax department, which will complete their forms at no charge.

As the deadline creeps closer to file income tax returns, Marysville residents can get help from the city's tax department, which will complete their forms at no charge.

"We do it every day. Anybody can come in here and we'll prepare their city return," said Becky Arnott, city tax administrator.

The service is something Marysville offers every year. Arnott says a lot of cities offer the same service but people need to be aware it is just for city taxes.

If people need help with federal and state taxes, the Marysville Public Library offers free assistance. AARP volunteers help elderly and low-income households but appointments are required.

Arnott said the city finance department will help people who walk in without an appointment or who call on the phone. The city typically serves about 20 people a day, either in the office or on the phone starting in late February. Employees start the service in January but it picks up in February and gains steam as the filing deadline, April 17, gets closer.

Some people come in very confused about how to file city taxes, Arnott said.

"There are tons of people that don't understand, especially people who move here from someplace else. They have no idea they have to pay local taxes at all," she said. "I think they're surprised when we say just bring your stuff in and we'll do it for you."

Arnott said it feels good to help so many people, but there are some tough moments as well.

"I don't think they understand how hard it is for us when I have to tell someone, 'you owe us $1,000.' It puts them in tears and it's heart-wrenching some days. They don't have it and don't understand why they owe it," she said.

The city sends quarterly estimates to residents whose employers do not take out city taxes, so the payments can be broken up over the year.

Residents can walk in or schedule an appointment with the finance department at 125 W. Sixth St. at the Plum Street entrance. Office hours are weekdays between 8 a.m. and 5 p.m., with extended hours on April 16 and 17 until 7 p.m. The office also will be open on Saturday, April 14, from 9 a.m. to 1 p.m.

Residents can also call (937) 645-1090 or log on to marysvilleohio.org and click on the Finance Department. For the first time, the city will accept online payments via the city website.

Residents who want to seek help from the library to fill out federal and state taxes should call the Marysville Public Library at (937) 642-1876, extension 21 to make an appointment.