Upper Arlington News

Police seek feedback for accreditation process


The Upper Arlington Police Division is seeking community feedback through an online survey to help bolster services and earn industry accreditation.

As it does every three years, the division currently is conducting a community survey in keeping with requirements from the Commission on Accreditation for Law Enforcement Agencies Inc.

CALEA is a credentialing authority through joint efforts of the International Association of Chiefs of Police, the National Organization of Black Law Enforcement Executives, the National Sheriffs' Association and the Police Executive Research Forum. Its accreditation program, which maintains 480 standards that participating law enforcement agencies strive to meet, is designed to improve the delivery of public safety services.

"We are accredited by CALEA," UA Police Chief Brian Quinn said. "They set what the best practices are and we have to comply."

Although the survey, which is available at uaoh.net, is a CALEA requirement, Quinn said it also provides valuable feedback to the division as it continues to shape programs and services.

"Without any feedback, it really doesn't help us improve our programs or tell us where we need to improve," he said. "We certainly want people to complete the survey and tell us how we're conducting our business."

The online survey includes 18 questions that allow residents to rate local police on everything from neighborhood patrols and traffic law enforcement to response time to emergencies and community outreach and education programming.

Quinn said the division is seeking feedback not only from Upper Arlington residents, but also from those who work in the city and even those who have been cited or detained by local police.

Responses, he said, can help shape division training, protocol and program structuring.

"We want to know about our quality of service," he said. "Several people go through the survey and try to break out what areas we excel in and where there's improvement needed.

"It facilitates an agency's pursuit of excellence and it can limit liability."

The UA Police Division has conducted the CALEA survey since 1993.