Dr. Harriet "Niki" Fayne of Upper Arlington was recently named Educational Administrator of the Year by the Educational Office Professionals of Ohio.

Dr. Harriet "Niki" Fayne of Upper Arlington was recently named Educational Administrator of the Year by the Educational Office Professionals of Ohio.

She is dean of the School of Professional Studies and interim dean of the graduate school at Otterbein University.

Fayne joined Otterbein in 1980 as director of the reading/study center, and has held many positions in her career, including associate dean of academic affairs and chair of the education department.

She has published more than a dozen articles in education journals, and presented at many state and local conferences. She also developed a website for the Ohio Resource Center to address content area literacy for special needs adolescents.

Fayne earned a bachelor's degree in American studies from Barnard College, a master's degree in teaching from Harvard University and master's degrees in special education and reading and learning disabilities from Columbia University, where she also earned her doctorate in educational psychology.

Allstate Insurance Co. recently recognized local agency owners for providing outstanding customer service and achieving outstanding business results in 2009.

Among the winners were Westerville agents Mike Bauer, Philip Dietz and Mark Portale.

Bauer received the Chairman's Conference Award for achieving high standards in customer satisfaction, retention and profitable business growth. This group represents 9 percent of Allstate Insurance agents nationally.

Dietz earned the President's Conference Award, which also recognizes customer satisfaction, retention and business growth. President's Conference Award recipients represent 13 percent of agents.

Portale was honored with the Inner Circle Conference Award, a group which includes 3 percent of Allstate Insurance agents and personal financial representatives. Professionals in this category demonstrated exceptional customer service skills and surpassed regional sales goals.