Doug Congrove, an American Family Insurance agent in Westerville, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.

Doug Congrove, an American Family Insurance agent in Westerville, has been recognized for providing outstanding customer experience under the American Star Excellence in Customer Experience Certification.

Congrove has qualified for the award for the last nine years.

He has been an American Family agent since December 1995. His office is at 570 N. State St., Suite 200, Westerville.