Phone calls to 911 in Worthington are being routed through Westerville city dispatchers because Worthington’s system broke down about five weeks ago.
“All calls are being answered, and there has been no adverse effects on public service,” said James Mosic, Worthington’s police chief.
Worthington’s 911 system stopped working correctly after the city upgraded its phone system in September. The phone system and the aging 911 system proved to be incompatible, Mosic said.
Calls from Worthington land lines were coming into the dispatching center at the police department, but the callers’ identifying information – phone number, address, jurisdiction, etc. – sometimes was not showing up with the calls.
As soon as the breakdown was noticed, incoming calls were switched to Westerville. Now Westerville dispatchers take the calls, transfer them to Worthington and stay on the line to make sure the information does not get lost.
Westerville always is the backup system for Worthington. If too many calls come in to Worthington, Westerville automatically takes over. In this case, Worthington manually “threw the switch,” Mosic said.
Wireless calls always are routed through Dublin, which relays them to Worthington after the location is determined.
A meeting has been set for Dec. 5 to discuss possible solutions with the sales representatives for the 911 system and the phone system. That 911 system, called Positron Lifeline 100, no longer is manufactured.
Worthington will either purchase a new 911 system or piggyback onto an existing system, probably Dublin’s, Mosic said.
Worthington, Dublin and several other jurisdictions are studying the possibility of a switching to a centrally located dispatching center, which probably would be in Dublin, he said. With that in mind, it might not be feasible to purchase a new system for Worthington, he said.