Steps can now begin to incorporate Upper Arlington's 911 dispatching service into the Northwest Regional Communications Center now that Dublin City Council has approved the move.

Council on March 12 voted to approve the switch to the NRCC, which is operated by the Dublin Police Department's technical-services division.

In addition to providing 911 dispatching services for the city of Dublin, the communications center also provides service for Hilliard police, the Washington Township Fire Department and the Norwich Township Fire Department.

Jay Somerville, technical services bureau director for the Dublin Police Department, said the NRCC would begin providing partial service in November, with full service to begin in January. At that point, Upper Arlington's dispatch center would close.

Somerville said the four full-time dispatchers in Upper Arlington were given the option to apply to work at NRCC.

Right now, the center has 20 telecommunicators, three communications supervisors and one operations manager. Somerville serves as the director.

The city would hire six telecommunicators and one communication supervisor in two waves, Somerville said. The first group would enter training May 8, and the second group would enter training Oct. 2.

Each entity is billed using a formula that incorporates calls for service, Somerville said.

Upper Arlington would pay Dublin $55,659 to cover services provided for November and December. That quote is based upon incorporating Upper Arlington's previous calls for service data. Starting in January, the city would be incorporated into the billing formula for 2018.

Dan Ralley, Upper Arlington's assistant city manager, said he appreciated the Dublin staff's efforts to incorporate Upper Arlington's service into NRCC.

"This has been a long process for us in Arlington," he said.

Ralley previously said Upper Arlington's decision to move its dispatch services to the NRCC was done because the city wasn't able to receive cellular 911 phone calls directly, which resulted in added processing time to each 911 cellular call.

Upper Arlington had estimated that consolidating service would cost about $850,000 annually, Ralley said.

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