Biennial phone survey for New Albany residents slated through Aug. 4

SARAH SOLE
ssole@thisweeknews.com
New Albany public-services worker Andrew Love prunes dead branches in an ivy bed May 18, 2018, along Main Street near Eagles Pizza, 2 N. High St. in New Albany. The city's 2018 community survey showed residents' satisfaction with city services tended to be high. The biennial survey for 2020 is scheduled through Aug. 4.

A community survey that will be carried out via phone calls to New Albany residents includes questions about the COVID-19 coronavirus pandemic, diversity and inclusion and city services.

The survey is scheduled to begin Wednesday, July 22, and runs through Tuesday, Aug. 4, said city spokesman Scott McAfee.

The city last conducted the resident survey in 2018, and it marked the first time such a survey was administered in more than a decade, McAfee said.

The city has committed to the surveys every other year to obtain residents’ feedback regarding services and quality of life, he said.

This year, the city added questions about the pandemic and diversity and inclusion because of current events, McAfee said.

The survey is being conducted by Saperstein Associates at a $20,000 cost to the city, McAfee said.

About 300 people likely will be contacted for the survey, he said.

Results likely will be ready in mid-September, when they will be presented to New Albany City Council, McAfee said.

Marty Saperstein, president of Saperstein Associates, said his company has completed similar surveys for Delaware, Dublin, Grove City, Powell and Whitehall.

These surveys give residents an opportunity to share preferences and values with leaders in their communities, he said.

And although city services are important, current events particularly are important right now, Saperstein said. Some might argue that these issues have a more significant impact on residents than the approval rating of city services, he said.

The average time per resident for the 2018 phone survey was 18 minutes, and this year’s survey “will be in that same ballpark,” Saperstein said.

Surveyors typically will not leave messages if no one answers the phone call, he said. However, in small communities like New Albany, they might leave messages when they run low on phone numbers, he said.

Saperstein said registered-voter lists provide good representative community samples.

Although the residents who typically contact council members or attend council meetings might have their own agendas, those agendas might not be representative of the greater community, Saperstein said. Phone surveys are an easy way for residents to voice opinions about issues important to them, he said.

“We’re doing it for the community,” Saperstein said.

ssole@thisweeknews.com

@ThisWeekSarah

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Correction: Because of incorrect information provided by the city of New Albany, a previous version of this story said a community survey would begin Monday, July 20. The correct date is Wednesday, July 22. 

Starting Wednesday, July 22, New Albany residents could receive phone calls asking them to participate in a community survey.

City spokesman Scott McAfee said the survey, which will be conducted every two years, is scheduled through Aug. 4.

The city last conducted a resident survey in 2018, and it marked the first time such a survey was administered in more than a decade, McAfee said. The city had committed to the surveys every other year to obtain residents’ feedback regarding city services and quality of life, he said.

This year, the city will include questions about the COVID-19 coronavirus pandemic, as well as diversity and inclusion, McAfee said.

The survey is being conducted by Saperstein Associates at a $20,000 cost to the city, McAfee said.

About 300 people likely will be contacted for the survey, which will take about 15 minutes, he said.

Results likely will be ready in mid-September, when they will be presented to New Albany City Council, McAfee said.

ssole@thisweeknews.com

@ThisWeekSarah